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An online transfer saves you a trip to an agent: you can send it from home, whenever it suits you. Still, the first time usually raises questions. How do I sign up? How can I pay? What if I make a mistake?

Below are the answers, based on the U.S. Money Express Co. online service.

Who can send money online, and to which countries?

The company serves residents of the states where it is licensed: NY, NJ, CT, PA, AZ, DE, FL, IL, MA, MI, OH and WI. People living in other states, such as California, cannot use its services.

Online, you can send money to Poland as well as to Armenia, Georgia and Ukraine. The service runs at online.usmoneyexpress.com, and the address dolarydokraju.com leads there too.

How do I sign up and add a recipient?

You register with an email address, which becomes your login, and a password. You also accept the privacy policy and confirm your registration by email.

Next, add the recipient’s first and last name and address. Adding their phone number is a good idea; according to the company, it speeds up contact. Then choose the transfer type, for example cash delivered home, U.S. dollars at a PKO Bank Polski branch or a bank deposit, and the currency. Transfers to European countries also require a purpose of transfer.

How can I pay for an online transfer?

You have two options:

  • Card – a Visa or MasterCard debit or credit card issued in the U.S. With a credit card, the card issuer may charge its own cash advance fee.
  • U.S. bank account – your own account; you enter the account number and routing number and, one time only, provide a document showing the account belongs to you.

How do I know what the fee will be?

Check it before sending with the fee calculator on the site, or ask by phone. You can enter the amount either way: how much you want to send, or how much the recipient should receive.

The company states that it “guarantees the best, always up-to-date exchange rate.” When you compare services, always look at the fee and the exchange rate together.

Can I cancel a transfer, and how do I track it?

You can cancel a transfer yourself under Transfer History by clicking Cancel, for at least 30 minutes after it was issued. After that, it can be canceled only if the money has not yet been paid out or deposited.

You can check the status under Transfer History or by phone. Keep your receipt with the transfer number; both you and the recipient will need it.

What ID might the company ask the sender for?

Depending on the amounts and how often you send, the company may ask for a driver’s license or State ID, a passport or a permanent resident card. It is worth having one ready for your first transfer.

What if I would rather not send money online?

There are two other ways:

  1. Through an agent or at an office – pay with cash, a cashier’s check, a personal check or a money order. ID is sometimes required, and you should check the transaction receipt before you accept it.
  2. By mail – send the order form with payment (a cashier’s check, personal check or money order payable to U.S. Money Express Co.) to the Chicago or Greenpoint office.

What happens to the money on the recipient’s side is covered in our guide to collecting a transfer in Poland.

Need help with your first transfer? Call the toll-free number 1-888-273-0828, or contact the Greenpoint office (167 Greenpoint Ave, Brooklyn, tel. 718-349-1320) or the main office in Chicago (5395 N. Milwaukee Ave, tel. 773-774-8787). Learn more in the U.S. Money Express Co. profile in the Polish Pages directory.

About U.S. Money Express Co. — a money transfer company operating in the USA since 1993 and in Canada since 2008. Main partner in Poland: PKO Bank Polski S.A. Licensed in: NY, NJ, CT, PA, AZ, DE, FL, IL, MA, MI, OH, WI. NMLS ID# 918711.

This guide is for informational purposes only. For current fees, exchange rates and service terms, use the U.S. Money Express Co. fee calculator or call 1-888-273-0828.

Visa, MasterCard and PKO Bank Polski are trademarks of their respective owners. All trademarks belong to their respective owners. Polish Pages is not affiliated with or endorsed by these companies.

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